Legal Information & Privacy Statement

Reproduction of part or all of the contents of this website is prohibited. No part of this website may otherwise be copied, stored in a retrieval system, or transmitted in any form or by any means without the prior written permission of SIS Ltd.

This website is intended to provide general information only and, as such, does not constitute advice as to the suitability of any of SIS Ltd’s products for any purpose. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in this website. SIS Ltd is not responsible for any loss that may arise from accessing, using or reliance on any such information.

Links to other sites from the pages on this website are for information only and SIS Ltd accepts no responsibility for any material on any website which is linked from or to this website.

We have produced this statement because we want you to feel confident about the privacy and security of your personal information. This statement covers the collection and use of data on the SIS and SIS LIVE websites (The Sites’) in the United Kingdom. The statement may change from time to time to reflect changes in the law or in the functionality of the websites, so please check back periodically.

In this Statement, ‘we’, ‘us’ and ‘our’ refers to Satellite Information Services Limited of Whitehall Avenue, Kingston, Milton Keynes, Bucks, MK10 0AX, and ‘you’ and ‘your’ refers to the user of the Sites.

We are notified to the Office of the Information Commissioner as a data controller for the purposes of the Data Protection Act 1998.

Use of personal information

The Sites are an important contact point with our customers. The more information we have about you, the easier it will be for us to improve the value of the Sites and the services we offer to you.

The kind of information we collect

The information we collect on the Sites will generally be either Personally Identifiable Information or Non-personally Identifiable Information.

Personally Identifiable Information tells us who you are. It includes but is not limited to your name, postal address, phone number, email address, employer and job title. We will request Personal Identifiable Information when you order a product or service, fill out surveys or correspond with us. You will know if you are in a part of the Sites that requires Personal Identifiable Information because we will ask you for it and give you a choice as to how we use that information.

Non-Personally Identifiable Information does not specifically identify an individual. It may include the URL (‘uniform resource locator’) of the website you came from before visiting the Sites, the pages on the Sites you visit, the URL you next go to, the browser you used to come to the Sites, your IP (‘internet protocol’) address and any search terms you used on the Sites. We will collect this information by cookies, and will tell you later in this Statement how we use them.

Why we collect information

Our principal aim is to provide customers with a high level of service, and to give visitors an efficient, informative and personalised experience when visiting the Sites. If you purchase services or ask for information through the Sites, we will use your Personally Identifiable Information to meet your order or provide the requested information. We will use Non-personally Identifiable Information on a no-names basis to enable us to understand how visitors use the Sites. This information in turn will help us to improve the content of the Sites and make them easier to use.

What we do with your information

We gather and use information in a number of ways:

  • We collect certain Non-personally Identifiable Information when you visit the Sites to help us to run the Sites more efficiently and to monitor the level of activity on the Sites.
  • We collect Personally Identifiable Information when you have purchased services or products from us to communicate with you about the status of your order and to obtain payment.
  • We may collect certain information when you request technical support, in order to diagnose your questions and provide solutions.
  • We collect Personally Identifiable Information from customers who agree to complete surveys or participate in polls, to improve our products and services.
  • We collect Personally Identifiable Information when you ask to receive information about our products and services, to provide you with answers to your enquiries.

If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide a better service if you contact us again.

We will not disclose sell, trade or rent to others the Personally Identifiable Information we collect online without your consent.

Under the terms of our agreements with the BHB and some of our other suppliers, we may be required to provide details of your name and address to them at their request. By entering the Sites, you consent to us disclosing this information to the BHB and other suppliers if required to do so under the terms of our agreements with them.

Nothing in this Statement will relieve us from a duty to disclose Personally Identifiable Information in response to an order from a court of competent jurisdiction, government department or regulatory body.

How we protect your information

We acknowledge your trust and are committed to protecting the information you provide to us. To prevent unauthorised access, maintain accuracy and ensure proper use of information, we have employed physical, electronic and managerial processes to ensure the security of information we collect.

Your choices

We will not use the Personally Identifiable Information collected on our Sites in ways unrelated to the purpose for which you provided the information, without giving you the choice whether to allow such unrelated uses. We will use email to keep you up to date with news about our current services as well as anything we do that you show an interest in, either through the Sites or through any other contact with us. This may include information from us about special offers or other information about our products and services, information of general industry interest or other marketing messages. We may sometimes share your Personally Identifiable Information with our contractors or agents in order to provide you with this information. If you do not want to be kept informed in this way, you can let us know by ticking the relevant box when you provide us with information.

Email addresses

We respect the privacy of personal email accounts and store email addresses as securely as other Personally Identifiable Information collect online. We will not send you unwanted email messages or junk mail.

Right of access to your information

When you visit the Sites, you have direct access to the information in your personal profile in the Customer Area, which you can change or update by using the ‘Update Profile’ link. If you would like to know exactly what information we hold on you, you can obtain it sending your request and a cheque payable to SIS for the administration fee under the Data Protection Act 1998 to:

Kevin Smith
Director of Legal and Business Affairs
Satellite Information Services Limited
Suite Z
82 Portland Place

If any information we hold on you is incorrect, you have the right to have it corrected.

Use of cookies

A cookie is a piece of information like a tag which is transferred by a website to your computer. We send cookies to every computer that contacts the Site. They store basic information that tells us whether you have visited the Site before. Accepting a cookie does not give us access to your Personally Identifiable Information. Information aggregated from cookies enables us to improve the content of the Site and make them easier to use, for example by allowing you to enter a password only once on pages where a logon is required.
If you do not want a cookie created on your computer, browsers such as Mozilla or Internet Explorer give the option of disabling them. If you turn cookies off, there may be some features of the Site that may not be available to you, and some Web pages may not display properly.

Links to other websites

The Sites contain links to third party websites for your convenience and information. If you use these links, you will leave our Sites. When you access such sites, you should be aware that they are not covered by this Privacy Statement, and that we accept no responsibility or liability for these sites. You should carefully review the privacy policies of each site you visit.

© Satellite Information Services Limited (SIS) 2003-2015. All rights reserved.